LOSS™ – proactive notification of loss of supply – electricity, water, gas – to prevent spikes in traffic when an outage occurs
LOSS is a powerful proactive alerting system that uses multiple channels – including SMS, MMS, email and automated voice – to make instant contact with people on a mass scale. Content Guru’s Loss Of Supply Service (LOSS) is the ideal solution for any utility company or service provision organisation seeking to minimise the impact of any outage or loss of service.
When any kind of interruption to the service occurs, LOSS automatically sends out an instant alert, advising customers that the problem is known and that work is underway to fix it.
- Calls to your contact centres are dramatically reduced
- Customers that do call have less time to wait because there is less traffic
- The whole incident is easier to manage, because significant elements of the essential communication process are automated
- Customers feel better, contact centre agents are less stressed