Northgate Public Services, (NPS), plays a unique role in the delivery of efficient and effective public services. Northgate helps public service providers reduce costs and deliver people-critical services. The strength of these foundations is The Northgate Advantage, a combination of deep public sector expertise and insight, advanced technology platforms and applications, and a portfolio of flexible service delivery options.
In 2013, Content Guru entered into a partnership with leading public sector solutions provider, Northgate Public Services, to offer a range of propositions based on the storm® platform.
The initial focus of the collaboration is on local government, helping councils to give their residents a better customer experience through their customer service centres, whether people choose to call, send texts and emails, go online or use social media. Public sector colleagues will also be able to work together more efficiently using storm.
Panasonic is a Japanese multinational electronics company and world leader in phone and PBX manufacture, with over a quarter-of-a-century’s experience in the business telephony industry. It boasts an 11% market share of the UK PBX/IP market.
Panasonic entered into a storm partnership in 2013 to sell cutting-edge cloud communications services, including multi-site Cloud PBX, throughout the UK, leveraging Panasonic’s extensive distribution network. storm provides Panasonic with the cloud-based counterpart to its highly successful customer-premise communications systems.
The initial services storm portfolio delivered in conjunction with Panasonic includes inbound and outbound Unified Communications services, SIP trunking, Cloud PBX and Cloud Contact Centre.
Teleopti, a top, global provider of workforce management software, offers a world-class WFM solution that is sophisticated, localized and easy to use. As the largest “best-of-breed” vendor, Teleopti focuses on helping contact centers, back offices and retail stores improve customer service, employee satisfaction and profitability – through optimized, automated forecasting and scheduling with cutting-edge features to empower and engage employees.
A custom-built integration connects Teleopti’s WFM client with the dynamic agent environment within Content Guru’s award-winning storm® CONTACT™ solution, enabling contact centre and workforce managers to continually evaluate and adapt their resourcing and customer engagement strategies. The partnership has seen a number of key clients onboarded in the UK and looks to expand into a truly global collaboration.