The collaboration will initially focus on local government, helping councils to give their residents a better customer experience through their customer service centres, whether people choose to call, send texts and emails, go online or use social media. Public sector colleagues will also be able to work together more efficiently using storm.
Joe Bradley, Executive Director of Services for Northgate Public Services, comments, “Councils are under enormous pressure to make it easier for people to use their services, but at the same time many have to reduce their costs by as much as 20% over the next few years.
“The strategic relationship between Northgate and Content Guru will enable local authorities to share customer service centre and telephony resources in the cloud. This will help councils to improve the quality, efficiency and pro-activity of their services for local people, in a way that’s future-proofed and cost-effective.”
Northgate’s public sector expertise and portfolio of services, coupled with storm’s proven delivery of mission-critical communications solutions, forms the basis for a unique partnership to address the needs of local councils.
Content Guru Sales & Marketing Director, Martin Taylor, also remarks on his vision for the partnership:
“Between Content Guru and Northgate, we have all the skills, technology and knowledge to help local authorities ‘do more with less’, by bringing in innovative technology proven to reduce their costs while enhancing the service experience for both citizens and colleagues.”
Taylor concludes, “I’m personally hugely enthusiastic about what we can achieve here, not just for our businesses but more importantly for the UK’s public sector in this time of intense economic pressure.”