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24th January 2019
||Introductory Address by Sean Taylor DL
||Living in the AI Revolution by Professor Jim Al-Khalili
AI is already starting to transform our lives, but where it might go from here? And what can organisations do to prepare?
||The Business of AI by Alan Coad
Organisations need to harness the transformative potential of AI, but also minimise the risks of early adoption. How can you navigate the maze of innovation to success?
||Disruptive Personalisation by Inma Martinez
Customer engagement is becoming increasingly granular, and those organisations able to capitalise on the modern desire for individual service will be one step ahead of the competition.
||The Future of the Contact Centre by Dr Peter Cochrane
AI is coming to the contact centre, but what effects will it have on the workforce and operational efficiencies?
||Drinks and Networking
Agenda subject to change