Business Development Manager

Position Specification

Company Background / Culture

Content Guru is a world-leading provider of cloud communications services. It delivers a huge variety of cutting-edge solutions through its storm® platform, the world’s largest Communications Integration™ platform and Europe’s largest Cloud Contact Centre platform.

Hundreds of the largest organisations in over 60 countries across the world are powered by this technology, in sectors ranging from utilities through finance to travel, and include UK Power Networks, National Rail Enquiries and Rightmove.

As well as its clients, Content Guru also works closely with a range of partners at both commercial and technical levels, including Vodafone, Panasonic and KPN.

The company was founded in 2005 in Bracknell, UK, at the heart of Europe’s “Tech Valley”, and has offices in the US, Netherlands and Germany, with presence in Malaysia, India and Ireland. The technology powering the storm platform has been continually refined and developed since the foundation of Content Guru’s sister company, Redwood Technologies, in 1993, which has ensured that the company’s services continue to push the boundaries of communications by building on a solid underlying architecture.

Its core services are:

  • Cloud Contact Centre as-a-Service (CCaaS): Omni-channel intelligent Automated Contact Distribution (iACD®) routing logic, leveraging Mediated Interaction Matching (MIM), ensures every contact is serviced by the best available resource, regardless of device, medium, skills or personality traits. Integration with CRM systems enhances contact handling and enables mass automation of enquiries
  • Machine-to-Machine: a range of flexible APIs enables disparate systems to communicate, supporting services such as real-time telehealth monitoring through to historical energy performance
  • Payment services: multichannel, secure payment services, backed by Level 1 PCI DSS compliance.

Content Guru is accredited to the highest international standards for quality (ISO9001), data security (ISO27001), software development (TickIt), and secure card payment handling (Level 1 PCI DSS).

The company’s Directors and Co-Founders, Sean and Martin Taylor, are inspired by the work ethic of highly successful Silicon Valley organisations and select only the highest quality of candidates to continue the support and delivery of best-of-British technology on a global scale.

Company Background / Culture

Content Guru is a world-leading provider of cloud communications services. It delivers a huge variety of cutting-edge solutions through its storm® platform, the world’s largest Communications Integration™ platform and Europe’s largest Cloud Contact Centre platform.

Hundreds of the largest organisations in over 60 countries across the world are powered by this technology, in sectors ranging from utilities through finance to travel, and include UK Power Networks, National Rail Enquiries and Rightmove.

As well as its clients, Content Guru also works closely with a range of partners at both commercial and technical levels, including Vodafone, Panasonic and KPN.

The company was founded in 2005 in Bracknell, UK, at the heart of Europe’s “Tech Valley”, and has offices in the US, Netherlands and Germany, with presence in Malaysia, India and Ireland. The technology powering the storm platform has been continually refined and developed since the foundation of Content Guru’s sister company, Redwood Technologies, in 1993, which has ensured that the company’s services continue to push the boundaries of communications by building on a solid underlying architecture.

Its core services are:

  • Cloud Contact Centre as-a-Service (CCaaS): Omni-channel intelligent Automated Contact Distribution (iACD®) routing logic, leveraging Mediated Interaction Matching (MIM), ensures every contact is serviced by the best available resource, regardless of device, medium, skills or personality traits. Integration with CRM systems enhances contact handling and enables mass automation of enquiries
  • Machine-to-Machine: a range of flexible APIs enables disparate systems to communicate, supporting services such as real-time telehealth monitoring through to historical energy performance
  • Payment services: multichannel, secure payment services, backed by Level 1 PCI DSS compliance.

Content Guru is accredited to the highest international standards for quality (ISO9001), data security (ISO27001), software development (TickIt), and secure card payment handling (Level 1 PCI DSS).

The company’s Directors and Co-Founders, Sean and Martin Taylor, are inspired by the work ethic of highly successful Silicon Valley organisations and select only the highest quality of candidates to continue the support and delivery of best-of-British technology on a global scale.

Responsibilities / Accountabilities

Content Guru is looking for an experienced and ambitious Business Development Manager to join the Sales team in the company’s UK headquarters in Bracknell UK. The successful candidate requires a broad skillset and proven track record in consistently exceeding sales targets and contracting blue-chip organisations.

Sales is the frontline of Content Guru’s international operations, tasked with creating new business opportunities to support the company’s ambitious growth strategies.

As a Business Development Manager, the role holder will be responsible for working to help this rapidly growing business reach its UK growth targets, through selling a range of cloud communications solutions to clients across a wide variety of sectors. The right candidate for this role must be highly motivated and organised, capable of managing sales cycles from initiation through to closing, experienced in opening doors to C-Level contacts within organisations, and able to work with technical teams and solution designers to conceive and then sell communications solutions of varying complexity.

The role holder must uphold good working knowledge of the product and proposition set and work to improve how best to present the solutions and services to the market.

This role will include:

  • Working with Carrier Service Provider (CSP) partners in educating, developing and facilitating sales. Acting as the sales lead, and as necessary, the sales specialist on opportunities that involve our solutions.
  • Working with System Integrators and other similar partners to develop the sales channel from these areas.
  • Taking accountability for generating sufficient pipeline (channel and direct sales) to ensure revenue targets are met and exceeded.
  • Delivering consistent performance of identification, prospecting, qualification, negotiation and closing of opportunities.
  • Working with integrity in a professional and diligent manner in order to maximise business opportunities and customer satisfaction.

Main Responsibilities

  • Achieve or exceed agreed sales targets, putting in place suitable action plans to ensure success.
  • Apply experience of engaging with senior personnel to open up new opportunities by dealing directly with decision-makers and influencers.
  • Develop long-term successful relationships. Must be comfortable at dealing with clients of all levels including those at Director Level.
  • Take ownership of business development activities across assigned segments within various vertical markets.
  • Develop and maintain a strong network of senior contacts throughout the contact centre industry as well as throughout relevant vertical markets.
  • Manage existing customer and constantly look for opportunities to cross and up sell services to them.
  • Ensure that the CRM is up to date at all times, with details of client profile, contacts, opportunities and activities.
  • Develop a strong understanding of the company’s products and services to inform solution construction for clients in conjunction with technical architects.
  • Actively seek new markets in which the company may market its existing products and services, particularly those in which the applicant has prior experience.
  • Maintain up-to-date knowledge of industry developments and of competitors’ offerings.
  • Act as a focal point for commercial matters on projects when required.
  • Assist in the management of day-to-day activities of projects and track progress.

Experience and Skills

  • Self-motivated, team player, with the ability to ensure individual and team targets are achieved.
  • Excellent communication skills, both verbal and written, including solid presentation skills.
  • Experience of responding to, and winning tenders.
  • Effective self-management, organisation and time management skills.
  • Confident and dynamic personality.
  • Tenacious attention to detail.
  • A strong internal and external customer service focus.
  • Role model and mentor to less experienced team members.
  • Minimum of five years’ experience in a business development role within the communications industry.

Desirables

  • Experience of sales to contact centre industry.
  • Knowledge of workforce management and customer relationship management tools.

Contact Details

To contact us about this position, please use the below methods:

Message: *

Your Contact Number: *

Validation (please enter in numerical format e.g. 1 rather than one): *
seven-3 =


nine − = 8

UK Contact Details

T: +[44] (0) 1344 852 350
F: +[44] (0) 1344 852 351
Directions

Benelux Contact Details

T: +[31] (0) 88 5769 289

USA Contact Details

T: +[1] 408 559 3988
F: +[1] 408 559 3977