Business Development Executive (US)

Position Specification

Company Background / Culture

Content Guru is a multi-award-winning provider of global Cloud Contact Center and customer engagement solutions. Content Guru, the cloud delivery arm of the Redwood Technologies Group, has been identified as a leading challenger in the Western European Cloud Contact Center Market.

With offices in the US, UK, Netherlands and Germany, as well as a presence in Ireland, Italy and Singapore, Content Guru operates on a truly global scale. Hundreds of the largest organisations in over 60 countries across the world are powered by the group’s technology, in sectors ranging from utilities through finance and travel to central government, and include BT, Citibank, Deutsche Telekom, HSBC and O2 Telefonica.

Regional headquarters were established in Campbell, CA, in 1996, giving the group solid foundations to build on the success of storm® in Europe. By leveraging its cutting-edge suite of capabilities, Content Guru aim to replicate this dominance in the US, the world’s largest contact center market.

Its core services are:

  • Contact center: Omni-channel intelligent Automated Contact Distribution (iACD®) routing logic, leveraging Mediated Interaction Matching (MIM), ensures every contact is serviced by the best available resource, regardless of device, medium, skills or personality traits. Integration with CRM systems enhances contact handling and enables mass automation of enquiries
  • Machine-to-Machine: a range of flexible APIs enables disparate systems to communicate, supporting services such as real-time telehealth monitoring through to historical energy performance
  • Payment services: multi-channel, secure payment services, backed by Level 1 PCI DSS compliance
  • Conferencing: highly-secure, mass-scale conferencing

Content Guru and Redwood Technologies are accredited by external auditors to the highest international standards for quality (ISO9001), data security (ISO27001), software development (TickIt Plus) and secure card payment handling (Level 1 PCI DSS).

The group’s Directors and Co-Founders are inspired by the work ethic of highly successful Silicon Valley organizations and select only the highest quality of candidates to continue the support and delivery of award-winning technology on a global scale.

Company Background / Culture

Content Guru is a multi-award-winning provider of global Cloud Contact Center and customer engagement solutions. Content Guru, the cloud delivery arm of the Redwood Technologies Group, has been identified as a leading challenger in the Western European Cloud Contact Center Market.

With offices in the US, UK, Netherlands and Germany, as well as a presence in Ireland, Italy and Singapore, Content Guru operates on a truly global scale. Hundreds of the largest organisations in over 60 countries across the world are powered by the group’s technology, in sectors ranging from utilities through finance and travel to central government, and include BT, Citibank, Deutsche Telekom, HSBC and O2 Telefonica.

Regional headquarters were established in Campbell, CA, in 1996, giving the group solid foundations to build on the success of storm® in Europe. By leveraging its cutting-edge suite of capabilities, Content Guru aim to replicate this dominance in the US, the world’s largest contact center market.

Its core services are:

  • Contact center: Omni-channel intelligent Automated Contact Distribution (iACD®) routing logic, leveraging Mediated Interaction Matching (MIM), ensures every contact is serviced by the best available resource, regardless of device, medium, skills or personality traits. Integration with CRM systems enhances contact handling and enables mass automation of enquiries
  • Machine-to-Machine: a range of flexible APIs enables disparate systems to communicate, supporting services such as real-time telehealth monitoring through to historical energy performance
  • Payment services: multi-channel, secure payment services, backed by Level 1 PCI DSS compliance
  • Conferencing: highly-secure, mass-scale conferencing

Content Guru and Redwood Technologies are accredited by external auditors to the highest international standards for quality (ISO9001), data security (ISO27001), software development (TickIt Plus) and secure card payment handling (Level 1 PCI DSS).

The group’s Directors and Co-Founders are inspired by the work ethic of highly successful Silicon Valley organizations and select only the highest quality of candidates to continue the support and delivery of award-winning technology on a global scale.

Responsibilities / Accountabilities

Content Guru operates across four primary business segments:

  • USA
  • UK, Ireland & India
  • Netherlands
  • Germany

Content Guru is looking for a results-driven and ambitious Business Development Executive to join the Sales team in the company’s regional US headquarters in Campbell, CA. The US team will be a driving force for successfully achieving our ambitious global growth targets, mirroring and amplifying the company’s European success through helping to transform the way organizations deliver customer engagement.

With the opportunity to sell innovative and market-leading products into the world’s largest contact center market, the team will be the frontline of Content Guru’s US operations, tasked with proactively creating and managing aggressive sales pipelines to help the company penetrate this new and exciting market.

The successful candidate requires a broad skillset and drive to consistently exceed sales targets. The right candidate for this role must be highly motivated and organized, capable of developing the skills to manage sales cycles from initiation through to closing, opening doors to C-Level contacts within organizations, whilst working with technical teams to conceive and then sell communications solutions of varying complexity.

The role holder must show enthusiasm to develop good working knowledge of the product and proposition set and work to improve how best to present the solutions and services to the market.

This role will include:

  • Working with Carrier Service Provider (CSP) partners in educating, developing and facilitating sales. Acting as the sales lead, and as necessary, the sales specialist on opportunities that involve our solutions.
  • Working with System Integrators and other similar partners to develop the sales channel from these areas.
  • Taking accountability for generating sufficient pipeline (channel and direct sales) to ensure revenue targets are met and exceeded.
  • Delivering consistent performance of identification, prospecting, qualification, negotiation and closing of opportunities.
  • Working with integrity in a professional and diligent manner in order to maximize business opportunities and customer satisfaction.

Main Responsibilities

  • Achieve or exceed agreed sales targets, putting in place suitable action plans to ensure success.
  • Apply experience of engaging with senior personnel to open up new opportunities by dealing directly with decision-makers and influencers.
  • Develop long-term successful relationships. Must be comfortable at dealing with clients of all levels including those at Director Level.
  • Take ownership of business development activities across assigned segments within various vertical markets.
  • Develop and maintain a strong network of senior contacts throughout the contact center industry as well as throughout relevant vertical markets.
  • Manage existing customer and constantly look for opportunities to cross and up sell services to them.
  • Ensure that the CRM is up to date at all times, with details of client profile, contacts, opportunities and activities.
  • Develop a strong understanding of the company’s products and services to inform solution construction for clients in conjunction with technical architects.
  • Proactively seek new markets in which the company may market its existing products and services, particularly those in which the applicant has prior experience.
  • Maintain up-to-date knowledge of industry developments and of competitors’ offerings.
  • Act as a focal point for commercial matters on projects when required.
  • Assist in the management of day-to-day activities of projects and track progress.

Experience and Skills

  • Self-motivated, team player, with the ability to ensure individual and team targets are achieved.
  • Excellent communication skills, both verbal and written, including solid presentation skills.
  • Experience of responding to, and winning tenders.
  • Effective self-management, organization and time management skills.
  • Confident and dynamic personality.
  • Tenacious attention to detail.
  • A strong internal and external customer service focus.

Desirables

  • Experience of sales to contact centre industry.
  • Knowledge of workforce management and customer relationship management tools.

Contact Details

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USA Contact Details

T: +[1] 408 559 3988

UK Contact Details

T: +[44] (0) 1344 852 350

Benelux Contact Details

T: +[31] (0) 88 5769 289