Cloud contact centre technology and customer engagement provider Content Guru has been announced as a finalist in five categories at the 2018 UK IT Industry Awards.
Content Guru's successful relationship with international Business Process Outsourcer Serco has been recognised in the 'Best Use of Cloud Services' category, with the storm® Citizen Engagement Hub®, which delivers contact centre and information management services to a range of public sector organisations.
The partnership has also earned a place on the 'Cloud Innovation Provider of the Year' shortlist, in recognition of one of Content Guru’s key recent innovations, storm Customer Knowledge System® (storm CKS®), a streamlined Customer Relationship Management (CRM), case management and ticketing solution.
In the personal excellence categories, Business Development Manager Rachel Rajkumar has been selected as a 'Young IT Professional of the Year' finalist, and Service Manager Rhys Harris will compete for the 'IT Service and Support Professional of the Year' award.
The company has also been shortlisted in the 'Vendor of the Year' category, which celebrates innovation, diversity, investment and overall IT excellence.
Content Guru was previously successful in the 2016 Awards, winning in the 'Best Use of Cloud Services' category for its work with NHS 111 London, and in 2015, winning 'Cloud Provider of the Year' for the storm platform.
The next stage of the process will consist of a judging day on Thursday 13th September at The Etihad Stadium in Manchester, in which every successful finalist will deliver a presentation to a panel of industry experts. The Awards ceremony will take place on Wednesday 14th November at Battersea Evolution, London, and promises to be a spectacular occasion, attended by some of the most influential people from the IT community.