UK-based customer engagement technology leader, Content Guru, has been enlisted into the new National Education Framework, where it will make its award-winning cloud communications services available to members of Crescent Purchasing Consortium (CPC). CPC provides specialist procurement advisory and contract management services to the UK’s Further Education and Higher Education sector, as well as to schools and Academy Trusts. In total, CPC serves members in more than 5000 separate institutions, from Chesterfield College to Cardiff University.
Content Guru will supply services for two lots – ‘Integrated & Unified Communications Solutions’ and ‘PABX Systems, PSTN Lines, Call Packages and Billing Solutions’. The customer engagement company’s ubiquitous cloud platform, storm®, Europe’s largest communications integration facility, was selected on account of its field-proven delivery of omni-channel services to educational organisations around the world. Content Guru’s client portfolio in the sector includes UCAS and King’s College London, which use storm’s scalability to seamlessly handle spikes in demand whilst delivering service continuity, including on A-Level results day.
Steve Davies, Director of Procurement at Northern Procurement Group and framework Contract Manager, commented: “We are delighted to welcome Content Guru onto the National Education Framework. With an increasing breadth of services, we are constantly looking to recruit suppliers who can push the boundaries and deliver a high calibre service to all CPC Members. I am excited to see how the services will transform the way the sector communicates.”
To learn more about how Content Guru’s client, King’s College London, uses storm on A Level results day to cope with huge volumes of enquiries, please click here.