Content Guru is pleased to have been nominated in the 2016 Top 10 Contact Centre Technology awards, organised by Call Centre Helper magazine, for its cloud multi-channel customer engagement hub solution, storm® CONTACT™.
Call Centre Helper is the UK’s most popular free, online weekly call centre magazine and its aim is to provide those in the contact centre industry with up to date advice on how to make their operations work more effectively. The Top 10 awards scheme gives recognition to the 10 best products on the market, with the aim of helping contact centre managers to make highly-informed decisions about the technologies in which to invest. The previous winner was mplsystems for its intelligentContact product.
Content Guru’s contender, storm CONTACT, is a multi-award-winning customer engagement hub solution that delivers multi-channel cloud contact centre services. It converges channels such as voice, email, video, social media and WebRTC, and integrates these with customers’ CRM, WFM, ERP and other information systems.
storm CONTACT’s proprietary iACD® (intelligent Automated Contact Distribution) technology converges all channels into a single blended queue. This ensures that every enquiry is connected to the best available resource, whether human, digitalized human or fully automated.
storm CONTACT has delivered transformational benefits to many mission-critical sectors, including utilities, healthcare, travel and government, delivering the scalability to ensure that every service user is connected to the information they need, even during extreme events.
The Top 10 finalists will be decided by a reader vote, as this will ensure that the results are impartial and provide an accurate picture of the best products available in the industry. Voting closes on Thursday 28th July 2016 at 5pm UK time, with the winning product announced in September.
Martin Taylor, CMO at Content Guru, added:
“It has been a fantastic couple of years for us in the contact centre industry and we’re proud that storm CONTACT continues to receive premier recognition in the sector. The industry is experiencing seismic changes as call centres evolve into true multi-channel customer engagement hubs. At the same time new and emerging technologies, such as WebRTC, continue to transform the present and future of communications.
“It’s great to see that so many British companies are having such an impact on the contact centre industry and we are of course delighted to count ourselves among them. We would appreciate it if any interested parties could take a few minutes to vote for storm CONTACT, as naturally we cannot vote for ourselves!”
You can view all the nominees, including Content Guru, and their products here.
You can vote for the award here.