Content Guru, Europe’s leading cloud contact center and customer engagement provider, has been featured among the world’s leading and contending cloud contact center vendors in the latest market report by US-based industry analyst firm DMG Consulting LLC.
DMG Consulting LLC is an independent research, advisory and consulting firm specializing in contact centers, back-office operations, and analytics. The 2017-2018 Cloud-Based Contact Center Infrastructure Market Report is DMG Consulting’s 10th annual edition, providing an overview of the global cloud contact center marketplace.
DMG’s report highlights 2017 as the breakthrough year when cloud-based contact center infrastructure began to dominate the market. Within the report, Content Guru’s storm® platform is assessed in terms of features such as Unified Communications, Customer Relationship Management, reporting, and integration capabilities, as compared with 11 other leading and contending vendors in the market.
Looking to the future, the report notes that areas such as artificial intelligence, regulatory compliance, and security will be among the next set of major hurdles for the cloud-based contact center infrastructure market.
Donna Fluss, President of DMG Consulting LLC, commented:
“2017 was a great year for the cloud-based contact center infrastructure market and 2018 is expected to be even better. Contact centers of all sizes and in all verticals are moving to the cloud, as this is where the innovation is happening.”
Sean Taylor, Global CEO of Content Guru, added:
“DMG’s report is globally recognised as one of the core references for the contact center industry and it’s fantastic to be included again by DMG. Our repeat 30% revenue growth for this year shows that the cloud contact center marketplace is very much on the up.”