On Thursday 27th April 2017, Redwood Technologies Group CMO Martin Taylor attended a workshop in London organised by Citizen 2020. The event saw a number of pubic sector and technology providers gather to discuss the digital transformation of government.
Martin Taylor delivered a presentation about the 'digital cul-de-sac' that local governments can create when they introduce digital services. In his presentation, he argues that citizens want to interact with their local government in different ways, sometimes through an automated service, but at other times they want to speak to a human. In this way, governments should aim to provide multi-channel communications to suit all citizens.
You can watch the full presentation here.