Sean Taylor, Managing Director of Content Guru, has offered an opinion piece on how organisations can leverage cloud-based contact centre technologies to address “unstructured demand” from customers across all channels of communication.
The article, entitled “Coping With Unstructured Demand on Customer Service”, is currently the Editor’s Choice on the homepage of Call Centre Focus. Call Centre Focus is the UK’s leading monthly call centre publication for call centre managers and customer service directors. It has a print circulation of 8,716, and contains information, advice, news and opinion for anyone who is involved in running a call centre in the UK. Its regular features include detailed case studies and interviews with leading figures in the industry.