Cloud contact center and customer engagement provider, Content Guru, has been positioned in the Challengers quadrant, highest for ability to execute in that quadrant, in leading industry analyst firm Gartner's 2018 Magic Quadrant for Contact Center as a Service, Western Europe.

Content Guru, along with 7 other Contact Center as a Service (CCaaS) providers in the Western European market, was evaluated by Gartner based on the company's completeness of vision alongside its ability to execute.

Additionally, Content Guru was analysed in Gartner's 2018 Critical Capabilities report, which looks at the global CCaaS landscape and provides a deeper insight into vendor product and service offerings. This year’s Critical Capabilites report saw Content Guru be positioned first with 3.5 out of 5 in the 'High-Volume Call Center' category, and had the second highest rating in 'Customer Engagement Center', 'Agile Contact Center' and 'Western Europe'.

Content Guru delivers omni-channel cloud contact centre capabilities through storm® CONTACT. A highly scalable and customisable solution, CONTACT provides mission-critical communications to hundreds of the world's largest organisations, in sectors ranging from utilities through to finance, and travel to central government.

Martin Taylor, Deputy CEO of Content Guru, commented: "This year's Magic Quadrant, compared to the previous year, has seen Content Guru move further to the right in completeness of vision axis, whilst also moving higher on the ability to execute axis, which we feel is a fantastic result. 2018 has been yet another outstanding year for Content Guru, enjoying substantial revenue and colleague growth, increasing our presence across Asia-Pac, Western Europe and North America. The omni-channel CCaaS market continues to expand at an unprecedented rate, and we look forward to continuing growing our portfolio and building on new and exciting international opportunities, consolidating our position as a global leader in customer engagement solutions in 2019."

Download report here: www.contentguru.com/magic-quadrant-2018

Gartner, Magic Quadrant for Contact Center as a Service, Western Europe, Simon Harrison, Steve Blood, Drew Kraus, Daniel O'Connell, 17 October 2018

Gartner, Critical Capabilities for Contact Center as a Service, Steve Blood, Drew Kraus, Simon Harrison, 17 October 2018, Access Here

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November 7, 2018
Category: News