Content Guru is excited to announce it will be sponsoring the UK Contact Centre Forum (UKCCF) Executive Club Roundtable on 26th September at its global headquarters in Bracknell, Berkshire.
The UKCCF Executive Club brings together C-Level executives from contact centre and customer service operations at some of the UK's largest companies. This autumn's event will focus on the theme of 'The Contact Centre of the Future'.
Attendees will discuss the rapid evolution from call to contact centre over the past 20 years and how to approach increased customer expectations and demands. The drive for greater personalisation and higher quality interactions will also be a key topic for the roundtable discussion, as well as the impact of Artificial Intelligence and chatbots on self-service, the role of live agents, and increased focus on work-life balance in the evolution from the contact centre to the Customer Engagement Hub.
If you are interested in attending this event, please get in touch here.
The event will be sponsored by Content Guru and will take place at its global headquarters at Radius Court, Eastern Road, Bracknell, RG12 2UP, with lunch provided.