On the 21st and 22nd of March, Content Guru will deliver a series of masterclasses, on the theme of ‘Realising the Customer Engagement Hub’, at Call & Contact Centre Expo, ExCel London.
These sessions will be held at stand 2241, at the launch of the industry’s leading exhibition for call and contact centre professionals. Attendees will also have the opportunity to experience live demonstrations of Content Guru’s omni-channel cloud contact centre platform, storm®.
These free-to-attend masterclasses will explore how organisations can couple today's best-in-class contact management and information systems, alongside integration with emerging and disparate technologies, such as AI and WebRTC.
Industry specialists and live users of omni-channel, integrated Customer Engagement Hubs will present on various topics, demonstrating how to improve customer experience and deliver better outcomes. Each talk is designed to assist businesses in updating and improving their service to customers through the adoption of cloud communication platforms. Masterclass topics range from understanding the customer journey in the age of cloud, through to measuring contact centre effectiveness, with average handling time as a metric of the past.
To book your free ticket in advance, please visit the Call and Contact Centre Expo website.