On the evening of 12th November 2014, Content Guru was awarded Cloud Provider Innovation of the Year second prize at the 2014 UK IT Industry Awards.
Organised annually by the BCS (the Chartered Institute for IT) and Computing (magazine), these prestigious awards celebrate best practice, innovation and overall excellence in the IT industry. On the night, awards were presented by American comedian Rich Hall across some 20 categories, ranging from Best Use of Cloud Services to IT Professional of the Year.
Content Guru’s award-winning solution was storm® LOSS™ (Loss Of Supply Service). LOSS is a multi-channel information and contact centre service that provides information to utilities customers via the web, email, instant messaging, SMS, social media and voice during supply disruptions, informing customers what has happened, what is being done to fix issues and when normal service will be restored. The solution is built to scale on-demand to handle any simultaneous volume of enquiries, even when these soar to hundreds of times normal levels. The service also includes complex and secure integration with specialised back-office systems, such as high-voltage network electricity monitoring.
LOSS has enabled clients such as Scottish Power and the UK’s largest electricity distributor, UK Power Networks, to cope with the massive disruptions caused to power networks by the extreme weather conditions seen during recent years. The award builds on the success of LOSS after it won the Best Enterprise Vertical Market Solution prize at October’s Comms National Awards. Content Guru CEO, Sean Taylor, said of the award: “We’re delighted with the result at the UK IT Awards, and proud that storm LOSS has been recognised by leading industry professionals. The service is a fantastic example of what can be achieved with cloud technologies. Its scale-on-demand capabilities are given the severest of tests, providing mission-critical services at a national level.
“Utilities companies have received tough criticism in recent months and are working hard to restore public confidence with improved customer service. We’re delighted to be able to help them substantially on that quest.”