Blog: What is WebRTC and How Will It Impact Customer Service?
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CMO Martin Taylor, gives us an insight into WebRTC, how it works and what it means for the future of the contact. WebRTC is the key to creating faster, seamless and more personalized customer experiences.
Blog: Time to get personal
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Insight and personalization will be the hot customer engagement topic in 2016, according to Martin Taylor, Director and cofounder of Content Guru.
Blog: storm for Insurance
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The Future of Customer Engagement in the Insurance Market
Blog: storm for Housing
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Understand how storm® enables you to access the full spectrum of tenant communications
Blog: Online Personalization and Discounting
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How will retailers differentiate themselves in 2016 with regards to customer experience: no company can rest on its laurels, especially not the UK’s Big Four supermarkets.
Blog: Customer Engagement – The Ten New Rules
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How do we engage customers in the best ways possible without overwhelming or bankrupting our organizations? The Ten New Rules of Customer Engagement.
Blog: Are you meeting your customers’ techspectations?
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Delivering real-time communications across all customer touch points is key for organizations to engage with modern customers.
Blog: 5 Strategies to Boost Customer Engagement
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Five strategies designed to improve engagement through the delivery of better services.